Terms of Refund

At OpticHousePlus, we are committed to ensuring your complete satisfaction with every purchase. We understand that occasionally, circumstances may arise where you need to return or exchange a product. To facilitate a smooth process, we have outlined our Terms of Refund below:

1. Eligibility for Refund:
– Refunds are applicable within 30 days from the date of purchase.
– The product must be unused, undamaged, and in its original packaging.
– Proof of purchase such as a receipt or order number is required.

2. Refund Process:
– To initiate a refund, please contact our customer service team via email or phone. Provide details of your order and reason for the refund request.
– Upon approval, you will receive instructions on how to return the product.
– Once we receive the returned item, it will undergo inspection to ensure it meets our refund criteria.
– Refunds will be processed within 7-10 business days from the date of receipt of the returned product.
– The refund will be issued to the original method of payment used during the purchase.

3. Exclusions:
– Customized or personalized items cannot be refunded unless there is a manufacturing defect or error on our part.
– Prescription lenses that have been fitted into frames cannot be refunded unless they are found to be defective.

4. Shipping Costs:
– Shipping costs incurred during the initial purchase are non-refundable.
– Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or error on our part.

5. Damaged or Defective Products:
– In the rare event that you receive a damaged or defective product, please notify us immediately.
– We will arrange for the return of the item at our expense and offer a replacement or full refund, including shipping costs.

6. Exchange Policy:
– If you wish to exchange your purchase for a different product or size, please contact us within 30 days of receipt.
– The item for exchange must meet the same eligibility criteria as outlined for refunds.
– Exchange requests are subject to product availability.

7. Contact Us:
– If you have any questions or concerns regarding our refund policy, please don’t hesitate to reach out to our customer service team.
– You can contact us via email at [insert email address] or by phone at [insert phone number].

8. Modification of Terms:
– OpticHousePlus reserves the right to modify or update these Terms of Refund at any time without prior notice. Changes will be effective immediately upon posting on our website.

By making a purchase from OpticHousePlus, you acknowledge that you have read, understood, and agree to abide by our Terms of Refund. We are dedicated to providing exceptional customer service and ensuring your shopping experience with us is pleasant and hassle-free.